Our team of experts covers the whole life cycle of the project starting from initial analyses throughout the system implementation and testing until the post go live support of production system.
- We provide functional and technical support to our customers in regard to client specific configuration, system issues as well as answers to any business or technical questions.
- Our support services are supplied as a controlled process.
- All customer requests for support are registered in our support system and immediately assigned for processing to the relevant expert
- Client can monitor the progress of his request in the system at all times.
- Our functional support team consists of consultants with high level of seniority in Front office operations, Middle office and Risk management, Back office, Accounting, etc..
- All support requests from every customer are primarily assigned to a client's dedicated team of professionals that has knowledge of the client's specific environment, system configuration and issues related to a customer. This approach enables us to provide faster responses, spend less time with analysis and have better understanding of customer's needs.
- For highly specific request, specialists for particular area are involved in the problem solving process.
Please do not hesitate to contact us
in case of any question concerning our services or Wallstreet Suite.